Frequently Asked Questions

Below is a list of typical questions our customers have prior to ordering a walk-in cooler/freezer.
If you have a specific inquiry, or if you didn’t find the information you need here, please feel free to Contact Us. When you are ready to place your order, or simply would like to get an estimate for your walk-in cooler/freezer, please fill out the Bid Request Form.

Q. If I order a walk-in today, when could it be delivered to my location?
The standard delivery time is 3-6 weeks, depending on the time of the season and the options you requested.

Q. How long does it take to install the walk-in box at my location?
Generally it takes a few days to install your box, depending on the size and condition of your location. Normally it takes one day to erect the box, one day to install the mechanical, and one day to install the electrical. Again the process could take more or less time, depending on the size of your order and conditions.

Q. Is there anything I should do before I install a walk-in cooler/freezer?
The following is a list of occurences that need to be determined prior to installing a walk-in cooler or freezer.

• Space
First, you need to determine the space that will be required to place your walk-in box, including the height you will need. The most common height is 8’2″.
Note: You will need at least 4.5″ or more space above the box to slide the ceiling panels in place, and a minimum of 2″ air space on each wall to prevent condensation and mold.

• Ventilation
Next is selecting a well-vented location for your condensing unit. The ideal location would be outdoors, typically on the roof of your building near the box.

• Electrical Power
Determining your electrical power will need to be established before an order can be placed for your condensing unit. Generally, power is available in single or three phase. For industrial accounts, 460-480 volts may be available.

The advantage of using three phase and 460-480 volts is the reduction of the amperage required for your system. Furthermore, your voltage will break down to 115 for your smaller items (lights, coild, heaters, and controls), and higher volts 208/230 for your condensing units and some defrost heaters.

• Drain Lines
An appropriate drainage location for the condensation water produced by your evaporator coil should be determined prior to your installation. Normally a copper line will attached to the bottom of your coil and then drain to your nearest floor sink. Note: drain line must slope at 1⁄4“ per liner ft. and cannot pass through a door way.

You may also drain your condensation line to a funnel or use an electrical evaporator pan. We only would recommend an electrical evaporator pan when the distance to a floor sink is impractical. However, when an electrical evaporator pan is utilized we highly recommend one with float activated sensor (see Accessories). Please note that these electrical evaporator pan units require a dedicated electrical outlet.

• Permit
You should consult your local building department and health department prior to installing your walk-in refrigerator.

Q. What kind of floor can I place my walk-in on?
Normally your walk-in cooler will be sitting on level concrete floor. If your floor is not level, your installer can provide you with some shims to level your vertical panels. All your wall panels must be level in order to properly align your cam-locs. Your doors will not open and close properly if the wall panels are not level.

Flooring finishes requirements will vary per your Country Health Department. Normally with a walk-in cooler or freezer where you have open containers, you may require an approved finish, such as tile, epoxy, or stainless steel metal. Smooth concrete floor with an approved commercial sealer is generally acceptable for packaged goods.

If your walk-in cooler will be installed on a wooden floor, you will need to purchase an insulated floor. Note: All walk-in freezers will need an insulated floor.

For industrial walk-in freezer where forklifts will be used, insulating the concrete floor is required. Insulating concrete floor can be done below the existing surface or raised above the existing floor. Different type and amount of loads will require different specifications. See our Flooring section for more information.

Q. What kind of warranty do you offer with your walk-in coolers/freezers?
All panels come with up to five year warranty, glass doors come with a two year parts and labor, and one year warranty on all other parts. For an optional fee, you can purchase an extended warranty on your compressor for an additional 4 more years. If installed by Turn Key Systems, we will provide a 90 day labor warranty on the services for all parts, and cover the installation work with a 1 year warranty.

Q. What are the terms available with the purchase of one of your walk-ins?
We have over 200 banks with competitive rates available to finance your purchase. We also accept all major credit cards and business checks.